Return & Exchange Policy

Refund and Return Policy

1. Introduction

At Cakra Collective, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Return Policy below for guidance on how to return or exchange your items.

2. Eligibility for Returns and Exchanges

We accept returns and exchanges on items that meet the following conditions:

• Return Timeframe: You must initiate a return or exchange within [5 DAYS ] days of receiving your order.return will be processed within 2 bussiness days.
• Condition: Items must be unused, unwashed, and in the original packaging with all tags still attached.
• Non-Returnable Items: We do not accept returns or exchanges on items marked as final sale, discounted, or customized (e.g., personalized clothing).

3. How to Return or Exchange

To initiate a return or exchange:

1. Contact our customer service team at [mohitchauhan6707@gmail.com] to request a return authorization (RA) number.
2. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
3. Once approved, you will be provided with return instructions and, if applicable, a return shipping label.

4. Shipping Costs for Returns

Customers are responsible for the cost of return shipping, unless the item received is defective or the wrong item was sent. We recommend using a trackable shipping method, as Cakra Collective is not responsible for items lost in transit.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. If the return is approved, your refund will be processed and credited within [5-6] business days.

Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the same process as a return and place a new order for the desired item. We cannot guarantee availability of the item you wish to exchange.

7. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at [mohitchauhan6707@gmail.com]

8. Final Sale Items

Items marked as final sale, clearance, or discounted are not eligible for return or exchange, except in the case of a defect.

9. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please reach out to us at [mohitchauhan6707@gmail.com]. We are happy to assist you with any issues related to your order.

MANAGED BY – CAKRA CREATIONS