Terms and Conditions
1. Introduction
Welcome to Cakra Collective. These Terms and Conditions govern your use of our website (www.cakracollective.com) and the services we provide, including browsing, ordering, and purchasing clothing and accessories. By accessing or using our website, you agree to comply with and be bound by these Terms.
2. Products
Cakra Collective offers a wide range of clothing, including but not limited to t-shirts, dresses, jackets, pants, and accessories. Product availability is subject to change, and we reserve the right to modify or discontinue products at any time.
3. Ordering
To make a purchase, you must:
- Be at least 18 years old or have parental consent.
- Provide accurate, current, and complete information for the order process, including shipping and payment details.
- Ensure that the items are in stock and available for purchase before completing the transaction.
All orders are subject to availability and acceptance. Once an order is placed, you will receive an order confirmation email. This email does not guarantee acceptance, and we reserve the right to cancel or refuse any order for reasons including, but not limited to, product unavailability or suspicion of fraudulent activity.
4. Pricing and Payment
Prices are displayed in [Currency] and are subject to change without notice. Shipping fees, taxes, and any other applicable charges will be added to your order at checkout.
We accept payment via [list payment methods, e.g., credit card, PayPal, etc.]. Your payment will be processed once the order is confirmed. If payment is declined, we may cancel the order.
5. Shipping
Shipping fees are calculated at checkout based on the delivery address and shipping method chosen. Delivery times are estimates and may vary depending on the shipping carrier, location, and other factors beyond our control.
Cakra Collective is not responsible for delays caused by the shipping carrier or customs processing. You will receive tracking information for your order once it has been dispatched.
6. Return and Exchange Policy
Please refer to our Return and Exchange Policy below for detailed information on how to return or exchange items.
7. Intellectual Property
All content on our website, including images, text, logos, and designs, is the property of Cakra Collective and is protected by intellectual property laws. You may not use any of this content without our prior written consent.
8. Privacy and Data Protection
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Limitation of Liability
Cakra Collective is not responsible for any damages, losses, or issues arising from the use of our website or products, including but not limited to indirect or consequential damages. Our liability is limited to the total amount paid for the product.
10. Governing Law
These Terms and Conditions are governed by the laws of [INDIA], and any disputes will be resolved under the jurisdiction of the courts of GUJARAT
11. Amendments
We reserve the right to modify or update these Terms and Conditions at any time. Changes will take effect immediately upon posting on this page.
Refund and Return Policy
1. Introduction
At Cakra Collective, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Return Policy below for guidance on how to return or exchange your items.
2. Eligibility for Returns and Exchanges
We accept returns and exchanges on items that meet the following conditions:
- Return Timeframe: You must initiate a return or exchange within [3-5] days of receiving your order.return will be processed within 2 days.
- Condition: Items must be unused, unwashed, and in the original packaging with all tags still attached.
- Non-Returnable Items: We do not accept returns or exchanges on items marked as final sale, discounted, or customized (e.g., personalized clothing).
3. How to Return or Exchange
To initiate a return or exchange:
- Contact our customer service team at [mohitchauhan6707@gmail.com] to request a return authorization (RA) number.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
- Once approved, you will be provided with return instructions and, if applicable, a return shipping label.
4. Shipping Costs for Returns
Customers are responsible for the cost of return shipping, unless the item received is defective or the wrong item was sent. We recommend using a trackable shipping method, as Cakra Collective is not responsible for items lost in transit.
5. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. If the return is approved, your refund will be processed and credited within [5] business days.
Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the same process as a return and place a new order for the desired item. We cannot guarantee availability of the item you wish to exchange.
7. Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately at [mohitchauhan6707@gmail.com]. We will provide you with a return label at no cost to you and arrange for a replacement or refund.
8. Final Sale Items
Items marked as final sale, clearance, or discounted are not eligible for return or exchange, except in the case of a defect.
9. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please reach out to us at [mohitchauhan6707@gmail.com]. We are happy to assist you with any issues related to your order.
MANAGED BY – CAKRA CREATIONS